Specimen pack. The property, household, and readings below are fictional - built to show exactly what the record looks like.
One case, start to finish.
This is the record a housing association would hand to the Housing Ombudsman: a damp-and-mould case at a fictional two-bedroom home, from the first amber trend in December to data-verified closure in February - with every statutory window shown against what actually happened.
The sensor trend tells the story on its own.
Bedroom 2 relative humidity, daily average, December to February. You can see the rise, the works on 29 December, and the recovery that let the case close.
Every action, timestamped as it happened.
Alerts, acknowledgements, the visit, the letter, the works, and the verification, in one immutable sequence.
- Mon 1 Dec 2025
Risk state moves to amber
Bedroom 2 humidity trending upwards across seven days. No action required yet - the trend is logged and watched.
- Mon 8 Dec 2025
Risk state moves to red
Sustained high humidity with overnight condensation windows. No case yet: the model waits for the red state to persist.
- Thu 18 Dec 2025 · 06:42
Sustained red - case opened automatically
Mould Risk Score in bedroom 2 has been red for 10 consecutive days. Case MW-2025-4471 opens with the statutory clock attached: significant hazard, investigate within 10 working days (by Tue 6 Jan 2026, allowing for bank holidays). Household vulnerability flag: child under 5 - case promoted.
- Thu 18 Dec 2025 · 08:15
Alert acknowledged, visit booked
Damp-and-mould lead acknowledges in the queue. Resident called; investigation visit agreed for Mon 22 Dec, 10:00-12:00. Confirmation message sent and receipt logged.
- Mon 22 Dec 2025 · 10:20
Investigation on site
Surveyor attends with the full sensor history. Diagnosis: extractor fan failed; condensation concentrating on a thermal bridge at the external wall. Not resident behaviour. Remediation specified: replace fan (humidistat model), treat affected area, clear trickle vents.
- Tue 23 Dec 2025 · 14:05
Written summary sent to resident
Findings summary issued 1 working day after the investigation - inside the 3-working-day statutory window. Plain-language cause, the works planned, and the dates. Delivery receipt logged.
- Mon 29 Dec 2025 · 15:40
Safety works complete
Fan replaced, affected surface treated, vents cleared - 3 working days after the investigation, inside the 5-working-day window. Supervising surveyor signs off. Sensors keep watching.
- Fri 9 Jan 2026
Risk state returns to green
Bedroom 2 humidity stabilised. The case stays open until the recovery holds.
- Mon 16 Feb 2026
Case closed: verified by data
Six weeks of stable readings through the heating season. Case closes on the numbers, with the full record attached.
The statutory windows, checked line by line.
Awaab's Law (England) deadlines for this case, counted in working days across the Christmas bank holidays, with the due date against the date each step was done.
Swipe sideways for the full table →
| Statutory window | Due by | Done | Margin |
|---|---|---|---|
| Investigate within 10 working days | Tue 6 Jan 2026 | Mon 22 Dec 2025 | 8 working days early |
| Written summary within 3 working days of investigation | Mon 29 Dec 2025 | Tue 23 Dec 2025 | 2 working days early |
| Safety works within 5 working days of investigation | Wed 31 Dec 2025 | Mon 29 Dec 2025 | 2 working days early |
The full pack also carries the investigation report, the resident communications with delivery receipts, and the signed works log - see everything the real pack contains.
Walk a case like this through the live dashboard.
On a 30-minute demo we show how the pack assembles itself from work your team was doing anyway.