We don't stop at detection.
Sensors warn you early. A staffed desk answers every alert, 24/7/365. Our field teams investigate and fix the real cause, not just the surface. And we train people to do this work well. MouldWatch and Quidos handle every step, as one service.
Tether builds the sensors, the risk model, and the software. Quidos Protect brings a national response platform: a 24/7/365 operations centre, a field and remediation network, and a damp-and-mould training scheme.
Together, we own the chain from detection to sign-off.
Five links, one chain.
Most vendors own one or two links - a sensor, a dashboard, a ventilation install. We run all five, each by a named partner who has done it before, at scale. Break any link and the case record breaks with it. That is why they come as one service.
- Detect
The sensors, the model, and the alert.
MouldWatch puts room-level environmental sensors in the homes that need them. A fine-tuned risk model fuses sensor readings, local weather, and building characteristics to flag mould risk weeks before it is visible. Alerts arrive with the statutory clock already attached.
Delivered by MouldWatch (Tether) - Respond
The alert answered, any hour of the year.
Every alert and resident report lands with a staffed triage desk: the Quidos Protect operations centre in Cardiff, on call 24/7/365 and already handling more than 80,000 calls and visits a year. Trained handlers grade severity and vulnerability, escalate what is urgent, and log every contact into the case record. Your team never has to process the noise.
Delivered by Quidos Protect operations centre - Diagnose
The investigation, by people who know the stock.
When a case needs an in-person investigation, the Quidos Protect national field network takes it on. Qualified surveyors. Property-type awareness. Trained in the MouldWatch case format so the evidence record stays intact from alert to site visit.
Delivered by Quidos Protect field network - Fix
The remediation, root-cause, not wipe-down.
Ventilation, insulation, leak repair, design defect - the cause, not the symptom. Urgent make-safe work is separated from planned remediation, so risk is controlled fast and the real fix is done properly, to the same SLA you see on every other case. Post-fix sensor data confirms the home has stabilised.
Delivered by Quidos Protect remediation - Train
The workforce that meets Awaab's Law every day.
Quidos offers damp-and-mould training and professional accreditation for housing surveyors, damp-and-mould specialists, and remediation contractors. The same competence framework that underpins the field network can be extended to your in-house team.
Delivered by Quidos training
A fully serviced call centre in Cardiff - nights, weekends, and the winter surge included.
The volume already running through the same operating platform, nationally.
Direct labour plus accredited specialists, wherever your stock is.
Every case tracked, escalated, and reported against its window.
The same operating platform answers home-emergency calls for national insurance companies and reinstates homes after fire and flood. And as Awaab's Law grows, so does the partner: Quidos Protect already delivers heating and retrofit work - including under the Welsh Government's Optimised Retrofit Programme - so when Phase 2 brings excess cold under the statutory clock, it lands on a team that fixes cold homes today.
The same record travels the whole chain.
An alert from a sensor does not get re-keyed into an investigator's clipboard. The investigator's notes do not get re-keyed into a remediator's job sheet. The completion record does not get typed twice. It is one record, one timeline, one system of evidence - passed between the people who act on it.
For the landlord, that means the person answering an Ombudsman query is not hunting through four systems. For the resident, it means the officer calling them already knows what happened on the visit yesterday.
One record. One SLA. One partnership.
One contract.
Detection, diagnosis, remediation, and training procured as a single service, priced per home per year. Not four suppliers to triangulate against each other when something goes wrong.
One accountable partnership.
Tether and Quidos underwrite the service jointly. MouldWatch is the sensors, software, and risk model; Quidos Protect answers the alerts around the clock, sends the field teams, and trains the people. Named contacts on both sides.
One record per home.
Sensors, alerts, investigations, site visits, remediation, verification - all timestamped onto the same immutable property record. No handoff gaps between suppliers, nothing to reassemble when someone asks for the history.
One SLA per case.
Awaab's Law (England) sets the deadlines, and we meet them as one team: 24 hours for an emergency, 10 working days to investigate a significant hazard, 3 working days to put findings in writing, 5 working days to do safety works. We measure that across the whole job, not one supplier at a time.
Running it yourself is a real choice. Full service is when you'd rather we ran it.
Some teams want to run the sensors and software themselves, with their own people and contractors - and that is a genuine, standalone way to buy MouldWatch. What full service adds is the confidence that detection, investigation, remediation, and workforce competence are under the same roof - accountable to the same SLA, visible in the same record, with everything Awaab's Law requires covered end to end.
That is where MouldWatch and Quidos go further. It is not a line a sensor company and a ventilation supplier can draw together from opposite corners of a procurement.
And this is not a pilot: MouldWatch launches with more than 3,000 homes contracted across four housing associations in England and Wales.
The questions procurement asks. Answered straight.
We publish a 19-question vendor-vetting checklist for this market. It would be odd not to answer it ourselves.
Who am I contracting with?
TetherHQ Limited, with Quidos Group delivering field operations under the same agreement. One contract, one service agreement, one accountable counterparty - not four suppliers to triangulate when something goes wrong.
How is it priced?
Per home, per year - the sensors, the platform, and the monitoring in one line your finance team can budget. Field work is priced by what you hand us: single dispatches, the winter surge, or the whole caseload end to end. Bring your stock numbers to a demo and you leave with a real figure, not a "from" price.
What happens at the end of the contract?
A clean break, by design. Your property records and full sensor history export in open formats (CSV, any date range) - so the evidence base you build stays yours, including through a future competitive procurement. No dependency that quietly outlives the agreement.
Can we start small and change our minds?
Yes - in both directions. Start with the sensors and software and add the field service whenever you want; or hand us the whole response and take parts back in-house later. Same record, same clock, nothing relearned and nothing lost either way.
Will this flood us with alerts?
No - and on full service you can make it structurally impossible. The risk model fires on sustained patterns, not single readings, so most homes stay quiet. Every alert that does fire lands with a staffed 24/7/365 triage desk first: trained handlers grade it, act on it, and escalate only what genuinely needs your decision. Your team reads the record, not the noise.
Who actually turns up at the door?
The Quidos Protect national field network: direct labour plus accredited specialists across England and Wales, on the same operating platform that handles home-emergency response for national insurance companies. Every surveyor and remediator is trained in the MouldWatch case format, so the evidence record survives the site visit intact.
Our own procurement standard: the 19-question vendor-vetting checklist - use it on us, and on everyone else you evaluate. Security and data questions live on the trust page.
Pilot first. Scale when it's proven.
Nobody switches on ten thousand homes on day one. The programme starts contained, proves the workflow on real cases, and scales only when the evidence quality and the governance cadence are right.
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Scope and data
Agree the property scope, case categories, SLA rules, and the reporting your governance actually needs.
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Pilot workflow
Run selected homes and live cases through sensing, triage, and response - a contained start, not a big-bang switch-on.
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Review and refine
Assess evidence quality, cycle times, repeat issues, and escalation points together, against real cases.
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Scale with control
Roll out across the stock with the governance cadence and trend reporting already proven in the pilot.
The first conversation is a discovery workshop: your caseload, your SLA rules, your reporting gaps - and the first pathway to run through the pilot.
One conversation. One partnership. One service the whole way through.
We will walk you through a live end-to-end case, the partnership structure, and the way a turnkey engagement sits inside your procurement route.