The case file that writes itself.
Awaab's Law cases turn on records. To defend a missed deadline, an England social landlord has to prove they used "all reasonable endeavours" - that is, did everything that could reasonably be expected - and proof means dated records: when you found out, what you investigated, what you told the resident, and when the work was done. MouldWatch builds that record as the work happens.
Every claim, documented.
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Sensor trend
Full time-series of temperature, humidity, and Mould Risk Score for the property, covering the entire alert window and the period before and after.
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Alert history
Every alert fired, who received it, when, and the path it took through the case-management workflow.
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Resident communications
The written summary of findings, read receipts, appointment confirmations, and the record showing it was sent within the 3 working days the law requires.
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Investigation report
Structured findings from the engineer on site: what was observed, what was diagnosed, proposed remediation, and any vulnerability considerations.
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Works log
Every work order created, every trade dispatched, materials used, and the completion signed off by the supervising surveyor.
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Completion record
A signed record confirming the hazard has been resolved, linked to the sensor data proving the home has stabilised back into a low-risk band.
One case, or the whole portfolio.
The same record that defends a single case rolls up into the reporting your governance actually runs on - so the compliance lead, the operations director, and the board each get the view written for them.
Case evidence pack
Photos, survey notes, root cause, actions completed, and close-out status - the single-home record above, exportable on demand.
SLA and workflow report
Open cases, alerts, overdue actions, escalation reasons, and completion trends - where every clock stands, across the caseload.
Portfolio insight
Recurring property types, environmental drivers, and regional patterns - where prevention money should go before next winter.
Governance summary
Technical review, exceptions, and recommended next actions - written for board oversight and regulator conversations, not for engineers.
Why the record matters.
In 2024–25 the Housing Ombudsman issued 7,082 determinations (up 30% year on year), with more than 40% of compensation ordered relating to leaks, damp, and mould. There were 578 compensation orders over £2,000, the largest single order was approximately £32,000, and 131 landlords received at least one severe maladministration finding. These figures are real, not hypothetical - this is what the sector paid out last year. Good records are how a landlord shows what it actually did.