The case file that writes itself.
Awaab's Law cases turn on records. To defend a missed deadline, an England social landlord has to prove they used "all reasonable endeavours" - that is, did everything that could reasonably be expected - and proof means dated records: when you found out, what you investigated, what you told the resident, and when the work was done. MouldWatch builds that record as the work happens.
Six records, from first reading to sign-off.
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Sensor trend
Full time-series of temperature, humidity, and Mould Risk Score for the property, covering the entire alert window and the period before and after.
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Alert history
Every alert fired, who received it, when, and the path it took through the case-management workflow.
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Resident communications
The written summary of findings, read receipts, appointment confirmations, and the record showing it was sent within the 3 working days the law requires.
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Investigation report
Structured findings from the engineer on site: what was observed, what was diagnosed, proposed remediation, and any vulnerability considerations.
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Works log
Every work order created, every trade dispatched, materials used, and the completion signed off by the supervising surveyor.
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Completion record
A signed record confirming the hazard has been resolved, linked to the sensor data proving the home has stabilised back into a low-risk band.
One case, or the whole portfolio.
The record that backs a single case also rolls up into programme, portfolio, and board reporting, each written for the person who reads it.
Case evidence pack
Photos, survey notes, root cause, actions completed, and close-out status for a single home, exportable on demand.
SLA and workflow report
Where every clock stands across the caseload: open cases, alerts, overdue actions, escalation reasons, and completion trends.
Portfolio insight
Recurring property types, environmental drivers, and regional patterns, so you can see where prevention money should go before next winter.
Governance summary
Technical review, exceptions, and recommended next actions, written for board oversight and regulator conversations.
What the Ombudsman ordered in 2024–25.
In 2024–25 the Housing Ombudsman issued 7,082 determinations (up 30% year on year), with more than 40% of compensation ordered relating to leaks, damp, and mould. There were 578 compensation orders over £2,000, the largest single order was approximately £32,000, and 131 landlords received at least one severe maladministration finding. When a complaint reaches the Ombudsman, dated records are how a landlord shows what it did.