Emergency
24
hours
Emergency hazard
Investigate and make safe.
Awaab's Law, handled.
See mould risk before residents see mould.
Built for Awaab's Law. Ready for what comes next.
MouldWatch spots damp and mould weeks before it shows - then takes it all the way to fixed and proven. We can run the whole job for you, or power your own team with the sensors and software.
Two ways to run it
Let us do the work - or run it with your own team.
Both options use the same sensors, the same early warning, and the same audit-ready record. The difference is who answers the alerts and who does the repairs: us, or your own team.
Full service · we do the work
We take it from first alert to fixed and proven.
We fit the sensors and watch for risk. Every alert is answered by a staffed triage desk, 24/7/365 - not left in your team's inbox. When a home needs work, our field network across England and Wales goes in, finds the cause, fixes it, and checks the home has recovered - then hands you one audit-ready report. One contract, one service agreement, no extra work for your team.
See the full service
Sensors + software · you keep control
Your contractors do the work. We give them the warning.
Take the sensors, the risk alerts, and the evidence record on their own. They plug into your systems, and your own team and contractors do the repairs. You stay in control - we make sure you catch the risk early and can prove what you did.
See the sensors + softwareNot sure which fits? Start with the sensors and software, and add our repair service whenever you want - same record, same clock, nothing locked in.
Three commitments
MouldWatch helps you protect residents and prove it to the regulator. No hedging, no hype.
01
No blame.
We never blame the resident's "lifestyle" or "behaviour" for damp and mould. We look for the real cause, every time - the same approach the Housing Ombudsman expects.
02
No guesswork.
A fine-tuned risk model flags mould risk weeks before the mould itself. Evidence-led triage, not inspector hunches.
03
No missed deadlines.
Every alert arrives with its legal deadline already counting down - 24 hours, 10 working days, 3 working days, 5 working days, tracked for each case.
The cost of waiting
When the clock runs out, this is where it ends up.
of social-rented households report condensation, damp or mould in the home
of the Housing Ombudsman's casework is now dominated by damp and mould (Oct 2024)
landlords received a severe maladministration finding in 2024-25
The four windows
Four clocks, set by statute.
These are the deadlines for dealing with damp and mould in social housing in England. They are set in law by The Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025.
Investigate
10
working days
Significant hazard
Investigate damp and mould.
Resident
3
working days
Written findings
Send the summary to the resident.
Remediate
5
working days
Relevant safety work
Complete the make-safe on site.
End to end
From alert to safe home.
MouldWatch doesn't just measure the air and leave you to it. It runs the whole job: spot the risk, send the right people, fix the cause, and prove it was done.
01Sense
Battery-powered environmental sensors sit in the rooms that matter, reporting temperature and humidity over a low-power UK-wide network.
02Predict
A fine-tuned mould-risk algorithm fuses sensor readings with external weather and building characteristics, flagging risk weeks before visible mould.
03Alert
Alerts land in a case-management queue with the statutory clock already attached, so the right people act inside the window.
04Investigate
Our national field network is dispatched to investigate on the ground, with the sensor trend as evidence.
05Remediate
Root-cause fixes - ventilation, insulation, leaks, design - not symptomatic treatment. Post-fix sensor data confirms the home has stabilised.
06Evidence
A timestamped, audit-ready record of every sensor reading, alert, action, and fix - ready for the Ombudsman, the Regulator, or the courts.
Person-centred
Built for the people in the home, not the humidity in the room.
Awaab's Law is not a maintenance reform. It is a resident safety reform. Vulnerability is taken at face value. Root cause, not blame. MouldWatch is designed around the people the law exists to protect.
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Risk is framed around residents, not readings. Every alert is triaged against who lives in the home, not just what the sensor says.
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Vulnerability is taken at face value. The guidance is explicit - a tenant does not need documented medical evidence to be considered at risk. The workflow follows suit.
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The occupant is never blamed. The Housing Ombudsman called this "zero tolerance" in 2021. We built it into the product.
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Disproportionate impact is made visible. UKHSA estimates around 2 million people in England live in homes with significant damp or mould, and ethnic minority and disadvantaged groups are disproportionately affected. The product surfaces the pattern instead of hiding it.
The MouldWatch promise
Early detection.Compliant by design.
See MouldWatch in action, get the compliance briefing, and find out whether it fits your stock. Contracted with four housing associations across England and Wales.