MouldWatch for social landlords in Wales.
Wales is not England with different dates. The duty comes from the Renting Homes (Wales) Act, the clock comes from the Welsh Housing Quality Standard, performance is reported quarterly, and complaints go to a different ombudsman. MouldWatch carries the Welsh timescales, and its sensors run on shared public LoRaWAN networks.
WHQS hazard-response timescales - in force since 1 April 2026, reported quarterly.
Four things that make Wales its own regime.
Fit for human habitation, from day one.
Section 91 of the Renting Homes (Wales) Act 2016 requires every dwelling let by a community landlord - housing associations and councils - to be fit for human habitation on the day the contract starts and for as long as it runs.
Damp and mould is matter 1 of 29.
The Welsh fitness regulations list 29 matters for deciding whether a home is fit. Matter 1 is damp, mites and mould or fungal growth. The regulations have been in force since 1 December 2022.
Hazard-response timescales, in force now.
Since 1 April 2026, the Welsh Housing Quality Standard requires social landlords to investigate hazards and put them right within set timescales, and to report performance every quarter through the WHQS compliance return.
The PSOW, not the Housing Ombudsman.
A Welsh resident with an unresolved complaint goes to the Public Services Ombudsman for Wales. The Housing Ombudsman covers England. The regulator is the Welsh Government. If your assurance pack names the wrong body, it reads as not knowing Wales.
We use shared public networks.
Our sensors run on shared public LoRaWAN networks, including community networks such as The Things Network. A deployment in Wales uses the coverage that already exists, and any gateway we add becomes part of the shared network.
The sensors don't rely on residents' Wi-Fi or on one private network, so the hardware isn't stranded if a supplier changes. If you already run gateways, we can usually deploy without adding any.
- Sensors join existing public LoRaWAN coverage the way a phone joins a mobile network.
- Where coverage is thin, gateways go on communal buildings - no tenant permission needed, and the coverage is shared.
- Your data flows to your systems - open API, MQTT, and spreadsheet export, whatever your stack.
The same choice, on the Welsh clock.
Every alert carries the WHQS timescale, not the English one. Beyond that, the choice is the same as anywhere: we can run the whole response for you - investigate, fix, verify, report - or your own teams and contractors run it with the sensors and software behind them.
Our field partner, Quidos Protect, runs its 24/7/365 operations centre in Cardiff, and it will service the Welsh Government's Optimised Retrofit Programme.
- Full service - alerts answered 24/7/365 from Cardiff, a qualified person in the home, the fix verified and reported on the WHQS clock.
- Sensors + software - your own teams and contractors run the same queue, with the early warning and the evidence trail behind them.
- Move between modes at any time - the record and the clock carry over, nothing is relearned.