Housing associations, councils, ALMOs.
In England you're dealing with Awaab's Law every day, on top of a growing disrepair caseload, a Regulator that aims to inspect every four years, and a complaints code that became law in April 2024. You can't fix damp and mould across all your homes overnight, so you choose how much we carry. We can do the whole job for you (detect, investigate, fix, and prove it) or give your own team the sensors and software to run it yourself.
The board, the compliance lead, the repairs director, and the housing officer each need something different from MouldWatch.
Pick the one closest to your job.
Four pressures at once.
Mould can grow for weeks before the clock starts.
Under Awaab's Law, the 24-hour emergency and 10-working-day investigation clocks start the moment you "become aware" of a hazard. Awareness today means a resident report - which means by the time the clock starts, the problem has usually been growing for weeks.
Disrepair claims are rising faster than team capacity.
Landlords are adding damp-and-mould leads, and the backlog is still growing faster than triage can shrink it.
Ombudsman determinations rose 30% in 2024-25.
Damp and mould now dominates roughly half of the Housing Ombudsman's casework. In 2024-25 the Ombudsman upheld 71% of complaints, made 26,901 interventions, issued 7,082 determinations, and 131 landlords received at least one severe maladministration finding. Complaints about repairs rose 43% year-on-year.
Evidence is scattered across systems.
Records sit in inspection notes, emails, repair tickets, and tenant files. When the Ombudsman asks "did you meet the 24-hour rule?", assembling the answer takes a week and still has gaps.
From alert to fixed to proven - we do the work.
This is the full-service path: MouldWatch and the Quidos field network detect, investigate, and remediate, then hand you the audit-ready record, with no extra load on your team. If you'd rather keep control, your own teams and contractors can run the same sensors and software themselves.
We put three sensors per home.
We fit them during routine maintenance visits - five minutes each, no Wi-Fi needed.
Our algorithm flags risk weeks before it's visible.
So you find out early, and the legal clock starts while you still have time to act.
Our field network investigates and remediates.
Coverage across England and Wales, dispatched inside the Awaab's Law timeframe in England and the WHQS timeframe in Wales.
The evidence pack writes itself.
Timestamped, audit-ready, and structured to survive Housing Ombudsman review.
Let us do the work.
Detection, diagnosis, remediation, and workforce training, delivered as one service by MouldWatch and Quidos under one contract, with one SLA against the statutory clock.
The starting point across the sector.
The sector is 4.5 million social homes owned by 1,581 registered providers: 228 local authorities and 1,353 private registered providers. The English Housing Survey reports 7% of social rented homes in England have damp (8% local authority, 6% housing association). Serious condensation or mould affects 5% of social homes. 41% of social renters report some form of condensation, damp or mould in their home. And 75% of social renters say they are satisfied with their accommodation, the lowest of the main tenures.
Get ahead of the clock.
A 30-minute demo, tailored to your homes. We'll show you the portfolio dashboard, a sample evidence pack, and what the return could look like for an organisation your size, and we won't chase you afterwards.